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Collaborative Product-Service Factories pathway

 

 

The collaborative product-service pathway is developed around the concept of servitisation as depicted by the picture below.

 

(This picture featured in a presentation at ConnectedFactories workshop on 26 September 2018).

 

The blue boxes on the bottom of the pathway focus on the business perspective,  while the multi-colored boxes focus on the function/technological perspective of the pathway.  

 

The manufacturing company is the primary perspective of the pathway.   The pathway aims at capturing how the manufacturing company is progressively embracing a service oriented business model without dropping their product oriented business model

 

Many big companies have already understood the product-service concept,  while SMEs have more difficulties to understand the association with services, in particular if they produce high-tech components.  The danger for them is that they abandon their product after sales, while also missing the opportunity to create jobs in service / post-production jobs.

 

Collaborative Product-Services Factories pathway - Example from car industry (This picture featured in a presentation at ConnectedFactories workshop on 26 September 2018).

 

Level 1 is the situation where the full focus of the manufacturing company is on the product and where it does not or hardly addresses the services associated to that product.

 

Level 2 of the pathway implies connectivity for the tracking/tracing of products, which is seen as precondition to develop product-services

 

In level 3, design and engineering processes of the product are considered, while the requirements and needs are collected from the whole life-cycle of the product    (This involvement of users is different when the users are consumer or professional users).    Level 3 is a preparation phase in order to be able to integrate innovative services in the product (design for service) in level 4.

 

In level 4, services are delivered, sometimes in cooperation with specialised ‘service’ company

 

The picture below reflect how some of the milestones are being addressed by mid-caps and advanced SMEs (very progressively with a lot of differences in maturity).  Still there is a lot of very partial or totally unexplored territory here.     ‘

 

 

 

 

Product-Services Factories pathway – SME perspective (only dark areas are partially addressed by SMEs)   (This picture featured in a presentation at ConnectedFactories workshop on 26 September 2018)