Pathway 'Collaborative Product-Service Factories'

The pathway aims at capturing how the manufacturing company is progressively embracing a service-oriented business model without dropping the product-oriented business model

The need to progress towards service-innovation around the product has already been well understood by big companies.  Some of the companies generate already around 50% of their revenues by the post-sale services (associated to training, maintenance, upgrades, etc…)

While big companies have already understood the product-service concept,  SMEs have more difficulties to understand the association with services, in particular, if they produce high-tech components.  The danger for them is that they abandon their product after sales, while also missing the opportunity to create jobs in service and post-production jobs.   This would also enable the shift of job profiles that are more associated to service-delivery.

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