Pathway 'Collaborative Product-Service Factories'
The pathway aims at capturing how the manufacturing company is progressively embracing a service-oriented business model without dropping the product-oriented business model
The need to progress towards service-innovation around the product has already been well understood by big companies. Some of the companies generate already around 50% of their revenues by the post-sale services (associated to training, maintenance, upgrades, etc…)
While big companies have already understood the product-service concept, SMEs have more difficulties to understand the association with services, in particular, if they produce high-tech components. The danger for them is that they abandon their product after sales, while also missing the opportunity to create jobs in service and post-production jobs. This would also enable the shift of job profiles that are more associated to service-delivery.